My wife and some friends had an awesome experience at this store. The customer service was exemplary. We worked with Jessica the manager, and she went above and beyond for us. She met us at the door with a smile and she even walked us out the door again when we were done. I don't understand some of the reviews disparaging the customer service. We enjoyed the entire experience and will return.
Understaffed. There was only one staff working on a weekday night when I arrived. The only staff was working with customers and asked if I had a quick question, which was nice, however I was going to get a new phone so I waited patiently for staff to finish with customers. Had to leave after waiting 45 minutes with no end in sight of the current customer's transaction. I will try again tomorrow and edit my review if staffing is any better.
New workers are not really knowledgeable. I just switched to Sprint around Thanksgiving and am already at the risk of dropping my credit down really bad because the visa cards that are supposed to be used to pay off our old phones/buy our contract did not get processed properly until 2 weeks after I switched over, so I have no money to pay off my last bill for my previous provider (which is due today and it takes at least 2 weeks if not more for the visa cards to process and be sent - and I'm still waiting for them). It hasn't even been a month yet and I'm considering switching back or to another provider. Seriously, it's not worth risking your credit score, especially when you're a student who is barely getting by. I was convinced with the unlimited data and price, but it's all a trick.
Took me an hour to get help, only on be woman was working when I got there and the customer before me had a lot she was trying to figure out. Eventually another employee came in and once he was able to help me he was great. It just took forever to be seen.
I have been a Sprint customer for over 16 years. I am obviously loyal to Sprint! I pay my bill in person and that's why I was in the store for this visit. There was only one person working that morning and 5 customers were waiting for service. I will stay with Sprint per the above since I only go in this location to pay my bill.
Edit: Updated my review to 5 stars. Went in today after work and there were 2 staff available. Kayla was awesome throughout the whole process of upgrading my phone and apologized for the previous night as she was the only staff working that night.
Sprint Store is a US Electronics Store based in Stevens Point, Wisconsin. Sprint Store is located at 5370 Us Highway 10 East, Stevens Point, WI 54481, USA.
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