Waste of money. The insurance provided by AIG is beyond stupid
AIG travel insurance is an absolute scam. My wife and I planned a trip to Colombia for our honeymoon. She was going to be around 4 months pregnant when we were set to go. There was then a travel ban to Colombia due to Zika virus. Also, her mom was diagnosed with breast cancer at the time. Two severe reasons not to travel. Both were documented and sent in and both were denied. This scam needs to be shut down. The only reason I rated it a 1 star is because it would not allow 0.
Absolutely unacceptable behavior for a company owned and operated by AIG, the worlds largest insurance concern! I purchased a season pass insurance from Travel Guard at the Buck Hill ski resort, in Burnsville, MN, hoping to cover the cost of the pass in case of an accident during the term of the pass. In Jan. 2016 I was hit by a novice skier who crashed in my back at a very high speed, ending my ski season with 3 broken ribs. I duly filed a claim, submitting all required documentation. But for months I didn't get my claim worked on and hearing nothing but delays, excuses, etc. Then Travel Guard blamed the ski resort for not getting the right info. After that was taken care of, Travel Guard has now requested that I submit once again all of the info I had previously provided - not only including the payment receipt for the premium payment, but even a copy of my bank's credit card statement.... are they for real? It is now almost September and Travel Guard continues to delay and postpone their contractual obligations, which behavior appears to be by design, based on the reports of other clients.
Purchased Lufthansa airlines tickets. 2 one way tickets. Boston to Budapest and return Prague to Boston. Also purchased travel guard insurance via Lufthansa website. Just received notification that river cruise ship has been involved in fire in dry dock. Tour operator says cruise cancelled. Travel guard says I can still fly to my destination. Really??? They are unwilling to refund or rebook my tickets #travelguardisascam. #stayawayfromtravelguard.
Very dissappointing experience! We purchased insurance for a cruise in January. Our ship was late getting back into the dock, because it had spent 5 hours overnite looking for a lost ship at sea-- which by law they are required to do. This made us miss our flight. There was nothing else available on that date to get home, so we went ahead and booked a flight with another carrier, because we NEEDED to get home. This cost us $1300 for two tickets, but according to what we read in our policy, Travelguard would cover up to $500 a person for unforeseen circumstances for trip interruption. Well by Travelguards standard this was NOT covered because it did not specifically list "looking for lost ship at sea" as a reason for trip interruption. I agree with hundreds of other reviews I have read online, this company is a scam and I would be VERY leary of using. Would NOT reccommend!!!
Travel Guard International is a US Insurance Agency based in Stevens Point, Wisconsin. Travel Guard International is located at 3300 Business Park Dr, Stevens Point, WI 54482, USA.
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